The Challenge
Our urgent care partner’s leadership found that its providers were dissatisfied with its legacy synchronous virtual care platform and considered it a “hindrance” to providing care due to its poor user experience and inefficiencies. To address these “significant complaints” from providers, the organization sought
a platform that offered a seamless experience for providers and patients.
The Results
This client’s new clinically-enabled synchronous visits offer substantial clinical efficiencies and a seamless consumer-grade experience for patients and providers, all while maintaining prior reimbursement rates.
2.11x
Greater virtual visit capacity without additional staff
8:44
Average clinical time savings per visit, compared to its previous virtual care platform
30 days
Before visit volume goals met
90%
Peak demand treated by just 9 providers
