How to Grow Market Share with Virtual Care

Follow the Data to the Real Virtual Care ROI

Financial Sustainability: How to Add Revenue to Your Health System with a Virtual Care Service

Still Testing with Telemedicine? Virtual Care Offers Viability

2016 Telemedicine Predictions


Webinar: Top Virtual Care Trends for 2019

ATA Webinar: Top Virtual Care Trends for 2019

We are proud to offer the Top Virtual Care Trends for 2019 Webinar, hosted in partnership with the American Telemedicine Association.

In this webinar, Zipnosis CEO and ATA Chair Jon Pearce identifies the key business, technology, and clinical findings from the On-Demand Virtual Care Benchmark Survey Report, discuss what they mean for virtual care in 2019, and host an open discussion about the research. Key callouts include:

  • Virtual care is growing fast: 96.4% of respondents plan to expand their virtual care program within the next 12 months
  • Health systems are recognizing patients as consumers: a great patient experience is the top priority for 64% of our respondents’ virtual care programs
  • Multiple modes of care is essential: 67% of respondents say they have plans to expand offered modes of care

Gain insights into where healthcare decision-makers are investing with Zipnosis.

Watch the Webinar

    (Don't worry–we hate spam, and won't send too many emails.)

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment


How success is defined and measured will vary between health systems. Factors including organizational goals, local markets and regulatory environment will impact which metrics make sense to track and what targets health systems should aim for. This ebook is designed to help health systems identify key performance indicators for their virtual care service and develop a comprehensive program for measuring its success.


  • The business of virtual care
  • Defining virtual care goals
  • Choosing the right KPIs to measure
  • Virtual care ROI
  • Long-term growth and success
  • Measuring success and maintaining accountability with reporting
  • SWOT Analysis & Organizational Strategy Scorecard Template

Download the eBook

    (Don't worry–we hate spam, and won't send too many emails.)

Key Takeaways

  • While it’s important to analyze the internal environment of your healthcare organization when setting virtual care goals, evaluating partner capabilities, patient demographics, the external marketplace, and the regulatory environment are all equally necessary to evaluate.
  • The value of launching a virtual care service lies more in enhancing long-term strategy than in short-term financial impacts due to its intangible benefits.
  • ROI in virtual care has little to do with revenue from virtual visits. Other ways to measure virtual care ROI include employee benefit, reduced patient leakage, and new patient acquisition, among other metrics.
  • When developing a reporting plan to measure virtual care success, it’s essential to consider timing, content, reporting metrics by functional area of an organization, and the audience of the reporting.