In our recent Benchmark Survey Report, we examined some of the trends that are shaping how healthcare organizations are deploying virtual care solutions. We examined the opportunities that exist for new players to get into the game, as well as how those that are already playing can expand their offerings. We also dove into some […]
- Bryan Health implemented virtual care with Zipnosis to increase access to care, attract new patients, use staff and resources more efficiently, and improve clinical quality.
- In 2016, 27% of patients who used the virtual care service were new to the Bryan Health system, and average clinician work time for a virtual visit was just 2 minutes.
- From November 2016 to February 2017, total patient encounters increased 41%.
- Post-visit surveys indicated that 68% of patients who used the virtual care service would have sought care outside the Bryan Health system if it was not an option.
Dr. Brian Bossard, President, Bryan Telemedicine
Andy Whitney, Director of Telemedicine Services, Bryan Telemedicine
- With Zipnosis’s online adaptive interview model, clinicians can comfortably respond to 20-30 virtual visits per day, all while maintaining a full schedule.
- Start small and scale over time to provide the highest chance for success. When ready to expand, determine new avenues to pursue. These can include selling services to a different market, adding a new mode of care, and expanding conditions treated, among others.
- Prescribe virtual care: 25% of patients who complete virtual visits indicate they were referred by a provider.
- While it’s important to analyze the internal environment of your healthcare organization when setting virtual care goals, evaluating partner capabilities, patient demographics, the external marketplace, and the regulatory environment are all equally necessary to evaluate.
- The value of launching a virtual care service lies more in enhancing long-term strategy than in short-term financial impacts due to its intangible benefits.
- ROI in virtual care has little to do with revenue from virtual visits. Other ways to measure virtual care ROI include employee benefit, reduced patient leakage, and new patient acquisition, among other metrics.
- When developing a reporting plan to measure virtual care success, it’s essential to consider timing, content, reporting metrics by functional area of an organization, and the audience of the reporting.