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Challenges and Opportunities in Virtual Care — Are You In?

In our recent Benchmark Survey Report, we examined some of the trends that are shaping how healthcare organizations are deploying virtual care solutions. We examined the opportunities that exist for new players to get into the game, as well as how those that are already playing can expand their offerings. We also dove into some […]

HIMSS19: A Sunny Outlook for Virtual Care

Under the Hood: Developing and Maintaining Clinical Content for Virtual Care

Resources

Calculator: Patient Acquisition Revenue

  • Offering virtual care can help you add new patients to your health system, where allowed by regulations. Answer a few easy questions and discover your potential revenue impact of patient acquisition through virtual care!
  • Enter a number between 1 and 100 - no % necessary. Independent research indicates a 25% conversion rate of virtual care users to health system patients.
  • Logic

    Back End Calculations

Webinar: How to Get Virtual Care Right the First Time with Bryan Health

Webinar: How to Get Virtual Care Right the First Time with Bryan Health

Overview

Learn how a leading health system successfully launched and took their virtual care service to market. Dr. Brian Bossard and Andy Whitney from Bryan Telemedicine, the virtual care arm of Bryan Health, share their first-hand experience selecting and launching their virtual care service line. They provide insight into the differences between virtual care solutions, best practices for bringing a virtual care service to market, and how virtual care can improve patient acquisition.

Topics

  • About Zipnosis
  • About Bryan Telemedicine
  • Why choose virtual care?
  • Selecting a virtual care partner
  • Launch plan and roll-out of the virtual care service line
  • Results
  • What’s next for Bryan Health
  • Questions

Download the Webinar

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Key Takeaways

  • Bryan Health implemented virtual care with Zipnosis to increase access to care, attract new patients, use staff and resources more efficiently, and improve clinical quality.
  • In 2016, 27% of patients who used the virtual care service were new to the Bryan Health system, and average clinician work time for a virtual visit was just 2 minutes.
  • From November 2016 to February 2017, total patient encounters increased 41%.
  • Post-visit surveys indicated that 68% of patients who used the virtual care service would have sought care outside the Bryan Health system if it was not an option.

Speakers

jon-pearce-zipnosisJon Pearce, CEO, Zipnosis

Kevin Smith - Zipnosis Chief Clinical OfficerKevin Smith, Chief Clinical Officer, Zipnosis

Brian Bossard Bryan TelemedicineDr. Brian Bossard, President, Bryan Telemedicine

Andy Whitney Bryan TelemedicineAndy Whitney, Director of Telemedicine Services, Bryan Telemedicine

White Paper: Patient Acquisition Provides Sustainable Financial Model for Virtual Care

White Paper: Patient Acquisition Provides Sustainable Financial Model for Virtual Care

Overview

In today’s landscape, non-profit and public healthcare organizations, which include the majority of community hospitals, are facing a negative economic outlook. As such, demonstrating the financial impact for new service lines is increasingly critical.

MultiCare offers virtual visits using two distinct platforms under the name MultiCare Virtual Care: an asynchronous online patient interview powered by Zipnosis, and a direct-to-video service.

Key Takeaways

  • Out of a cohort of 304 people who had not received any care from MultiCare Health System in the 24 months prior to their virtual visit, more than 30% converted to a health system patient by seeking care at a MultiCare facility within 12 months of their virtual visit.
  • These conversions resulted in over $2,300 of new gross charges per converted patient, totaling almost $240,000 over the course of the study.

Download the White Paper

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eBook: Best Practices Guide to Virtual Care

eBook: Best Practices Guide to Virtual Care

Overview

Health systems across the nation are increasingly deploying virtual care strategies to complement current access points to care. But why? Research indicates that virtual care and telemedicine services will continue to grow as patients increasingly choose online and mobile delivery for their healthcare needs.

Through our years of working with leading health systems across the country, we know the questions a crowded marketplace can raise. We’ve developed a guide to help you understand the different virtual care models and illustrate the impact of these services on your health system.

Topics

  • Understand environment and define strategic objectives
  • Determine business model and mode of care delivery
  • Identify organizational stakeholders and assemble team
  • Create an internal cadence of accountability
  • Ensure ongoing training and support mechanisms are in place
  • Craft a continuous marketing and communications plan for new and current patients
  • Develop roadmap for technology integration and service scaling

Download the eBook

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Key Takeaways

  • With Zipnosis’s online adaptive interview model, clinicians can comfortably respond to 20-30 virtual visits per day, all while maintaining a full schedule.
  • Start small and scale over time to provide the highest chance for success. When ready to expand, determine new avenues to pursue. These can include selling services to a different market, adding a new mode of care, and expanding conditions treated, among others.
  • Prescribe virtual care: 25% of patients who complete virtual visits indicate they were referred by a provider.

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

Overview

How success is defined and measured will vary between health systems. Factors including organizational goals, local markets and regulatory environment will impact which metrics make sense to track and what targets health systems should aim for. This ebook is designed to help health systems identify key performance indicators for their virtual care service and develop a comprehensive program for measuring its success.

Topics

  • The business of virtual care
  • Defining virtual care goals
  • Choosing the right KPIs to measure
  • Virtual care ROI
  • Long-term growth and success
  • Measuring success and maintaining accountability with reporting
  • SWOT Analysis & Organizational Strategy Scorecard Template

Download the eBook

    (Don't worry–we hate spam, and won't send too many emails.)

Key Takeaways

  • While it’s important to analyze the internal environment of your healthcare organization when setting virtual care goals, evaluating partner capabilities, patient demographics, the external marketplace, and the regulatory environment are all equally necessary to evaluate.
  • The value of launching a virtual care service lies more in enhancing long-term strategy than in short-term financial impacts due to its intangible benefits.
  • ROI in virtual care has little to do with revenue from virtual visits. Other ways to measure virtual care ROI include employee benefit, reduced patient leakage, and new patient acquisition, among other metrics.
  • When developing a reporting plan to measure virtual care success, it’s essential to consider timing, content, reporting metrics by functional area of an organization, and the audience of the reporting.