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The Telemedicine Switch: Taking Healthcare Delivery from Analog to Digital

Walk Before You Run: Driving Success with a Scalable Virtual Healthcare Business Model

Maintaining Quality in Healthcare Continuum

2015 Predictions for Telemedicine

Resources

Webinar: How to Get Virtual Care Right the First Time with Bryan Health

Webinar: How to Get Virtual Care Right the First Time with Bryan Health

Overview

Learn how a leading health system successfully launched and took their virtual care service to market. Dr. Brian Bossard and Andy Whitney from Bryan Telemedicine, the virtual care arm of Bryan Health, share their first-hand experience selecting and launching their virtual care service line. They provide insight into the differences between virtual care solutions, best practices for bringing a virtual care service to market, and how virtual care can improve patient acquisition.

Topics

  • About Zipnosis
  • About Bryan Telemedicine
  • Why choose virtual care?
  • Selecting a virtual care partner
  • Launch plan and roll-out of the virtual care service line
  • Results
  • What’s next for Bryan Health
  • Questions

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Key Takeaways

  • Bryan Health implemented virtual care with Zipnosis to increase access to care, attract new patients, use staff and resources more efficiently, and improve clinical quality.
  • In 2016, 27% of patients who used the virtual care service were new to the Bryan Health system, and average clinician work time for a virtual visit was just 2 minutes.
  • From November 2016 to February 2017, total patient encounters increased 41%.
  • Post-visit surveys indicated that 68% of patients who used the virtual care service would have sought care outside the Bryan Health system if it was not an option.

Speakers

jon-pearce-zipnosisJon Pearce, CEO, Zipnosis

Kevin Smith - Zipnosis Chief Clinical OfficerKevin Smith, Chief Clinical Officer, Zipnosis

Brian Bossard Bryan TelemedicineDr. Brian Bossard, President, Bryan Telemedicine

Andy Whitney Bryan TelemedicineAndy Whitney, Director of Telemedicine Services, Bryan Telemedicine

Case Study: Bryan Health Meets Demand for Virtual Care Without Sacrificing Quality

Case Study: Bryan Health Meets Demand for Virtual Care Without Sacrificing Quality

Overview

In this case study, Bryan Health, a non-profit, award-winning health system in Nebraska, achieves its objectives to provide more accessible care for its patients, acquire more patients, and ensure continuity of care.

Key Takeaways

  • Zipnosis maintains continuity of care with its platform that routes patients to the most appropriate level of care with access points such as the online adaptive interview and phone/video consultation.
  • Bryan Health, along with the Zipnosis account team, ensured the effectiveness of Zipnosis with the Statnosis analytics platform to measure KPIs like antibiotic prescription rates.
  • In the first year after implementation, Bryan Health realized a 27% growth in patient acquisition, found that 68% of patients who used a virtual visit would have sought care elsewhere if it wasn’t an option, and determined that physician work time needed for a diagnosis was only 2 minutes and 5 seconds.

Report: 2018 On-Demand Virtual Care Benchmark Survey Report

2018 On-Demand Virtual Care Benchmark Survey Report

Virtual care is increasingly critical in healthcare delivery, and numerous surveys and studies evaluate a multitude of topics, from effectiveness to patient readiness to provider adoption. This body of research is lacking in one crucial area: how health systems are deploying and using virtual care. The 2018 On-Demand Virtual Care Benchmark survey fills that gap.

The results of this report are organized into three key categories: virtual care operations, technology, and clinical uses and results.

Virtual Care Operations

This section explores how virtual care is set up and supported in healthcare organizations.

Topics include: patient populations and utilization, strategy and operational responsibility, budget and finance, goals and challenges, and future plans.

Technology

This section evaluates the technology used for on-demand virtual care, as well as how virtual care fits into the digital health landscape.

Topics include: multiple modalities, integration, and other telehealth and patient-facing solutions in place.

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Clinical Uses and Results

This section analyzes the clinical benefits and outcomes from on-demand virtual care programs.

Topics include: staffing and efficiency, conditions treated, and clinical quality.

Key Takeaways

  • Virtual Care Operations: 96.4% of respondents indicated an intention to expand their virtual care service in the next 12 months.
  • Technology: 53.8% of respondents without on-demand virtual care expressed integrating with existing technology as a challenge, while only 21.4% of respondents identified virtual care integration with their EMR as a challenge.
  • Clinical Uses and Results: 43.3% of respondents reported the average work time for clinicians using virtual care is 1-5 minutes.

eBook: Best Practices Guide to Virtual Care

eBook: Best Practices Guide to Virtual Care

Overview

Health systems across the nation are increasingly deploying virtual care strategies to complement current access points to care. But why? Research indicates that virtual care and telemedicine services will continue to grow as patients increasingly choose online and mobile delivery for their healthcare needs.

Through our years of working with leading health systems across the country, we know the questions a crowded marketplace can raise. We’ve developed a guide to help you understand the different virtual care models and illustrate the impact of these services on your health system.

Topics

  • Understand environment and define strategic objectives
  • Determine business model and mode of care delivery
  • Identify organizational stakeholders and assemble team
  • Create an internal cadence of accountability
  • Ensure ongoing training and support mechanisms are in place
  • Craft a continuous marketing and communications plan for new and current patients
  • Develop roadmap for technology integration and service scaling

Download the eBook

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Key Takeaways

  • With Zipnosis’s online adaptive interview model, clinicians can comfortably respond to 20-30 virtual visits per day, all while maintaining a full schedule.
  • Start small and scale over time to provide the highest chance for success. When ready to expand, determine new avenues to pursue. These can include selling services to a different market, adding a new mode of care, and expanding conditions treated, among others.
  • Prescribe virtual care: 25% of patients who complete virtual visits indicate they were referred by a provider.