- Virtual care users are 3 times more likely to become long-term health system patients than non-virtual care users.
- MultiCare acquired 777 new virtual care users from December 2015 to March 2017. Of these 777 patients, 42% received in-person care within 12 months of their virtual visit.
- These conversions resulted in an average annual revenue increase of over $3,000 per converted patient.
- On average, patients receive a diagnosis within 10 minutes, and clinicians spend less than 2 minutes per visit.
- 86% of virtual care patients say they would recommend the service to a friend.
Jon Pearce, CEO, Zipnosis
William Brazeau, Virtual Care Program Director, Ascension Wisconsin
Clinical Uses and Results
This section analyzes the clinical benefits and outcomes from on-demand virtual care programs.
Topics include: staffing and efficiency, conditions treated, and clinical quality.
- Virtual Care Operations: 96.4% of respondents indicated an intention to expand their virtual care service in the next 12 months.
- Technology: 53.8% of respondents without on-demand virtual care expressed integrating with existing technology as a challenge, while only 21.4% of respondents identified virtual care integration with their EMR as a challenge.
- Clinical Uses and Results: 43.3% of respondents reported the average work time for clinicians using virtual care is 1-5 minutes.