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American Academy of Family Physicians, Zipnosis Announce Strategic Partnership to Provide Virtual Care Solution for Family Physicians

April 3, 2018 – Leawood, KS and Minneapolis, MN – The American Academy of Family Physicians (AAFP) and virtual care technology leader Zipnosis today announced a strategic partnership to provide a virtual health care platform to the AAFP’s 129,000 members and their patients.

The virtual care platform provides an online diagnosis and treatment solution that will allow AAFP members to offer their patients convenient access to care by connecting them virtually with their family physician.

This strategic partnership stemmed from the results of a 2017 AAFP member survey designed to identify new programs and services. One of the clear themes that surfaced was the demand for a virtual care service that addresses the unique needs of family physicians.

“Patients today want quick and easy access to health care, but that convenience shouldn’t come at the cost of the relationship they have with their family physician,” said Steven Waldren, M.D., Director of the AAFP’s Alliance for eHealth Innovation. “Offering this new telemedicine platform gives our family physician members another tool through which they can care for patients.”

Virtual care is becoming a trusted and convenient solution for primary care physicians to address access challenges in health care. Family physician practices are uniquely suited to leverage the potential virtual solutions offered to supplement in-person care.

“We believe that ensuring family physicians can offer their patients the convenience and access of a virtual care service is critical to maximizing the value of local, personal care by embracing the benefits of today’s connected, digital world,” said Rebecca Hafner-Fogarty, M.D., senior vice president of policy and strategy at Zipnosis and a member of the AAFP.

The partnership between the AAFP and Zipnosis will give family physicians across the country access to a virtual care platform designed to meet their unique needs and those of their patients. The virtual care platform will offer online adaptive interview technology that allows the patient to provide symptom and health history information for diagnosis and treatment by their physician and real-time video consultations that enable the patient to remotely connect with their physician.

“Forward-thinking organizations such as the AAFP understand the importance of leveraging innovative technology to tackle the current challenges that family physicians and their patients face,” said Jon Pearce, CEO of Zipnosis. “By partnering with Zipnosis, they have the technology and resources to allow them to offer their members a virtual care solution that unlocks clinical capacity and improves patients’ access to care across the U.S.”

The AAFP will offer the virtual care platform to a select group of innovators as part of a pilot designed to help further tailor it to the specific needs of family physicians. The service will be available to all AAFP members later in 2018.

Highlights from the Zipnosis Customer Summit

Last week marked our 3rd annual Zipnosis Customer Summit. More than 20 representatives from 11 

Zipnosis Customer Summit

health systems joined us in Minneapolis to network, learn, and celebrate the accomplishments from the past year. This was my first Customer Summit, and I was thrilled by the spirit of partnership and excitement our customers brought to the event.

Over the course of the day, we covered a wide range of topics, all geared towards helping our customers optimize virtual care within their organizations. Presentations covered the evolution of Zipnosis as a company, customer successes, and a look into the future. So, with that in mind, here are a few of my favorite moments from the Customer Summit:

Peer Insights Win the Day

We were fortunate to have three customers join us as presenters. As Vice President of Customer Success and Operations, my goal is in my job title – success for each and every one of our customers. It’s gratifying for me to hear about the positive results customers are achieving. But more than that, the Customer Summit gave everyone in attendance an opportunity to learn from the experience of their peers.

Zipnosis Customer Summit presenter Andy Whitney of Bryan Telemedicine

Andy Whitney of Bryan Telemedicine presents on the impact of protocol enhancements

Zipnosis Customer Summit Presenter William Brazeau of Ascension Wisconsin

William Brazeau of Ascension Wisconsin shares his experience piloting our updated user interface

Molly Menton of Summa Health provides insights into their successful internal launch

Understanding Healthcare Today

We were lucky to have Brian Kalis from Accenture Consulting join us for a terrific keynote on the changing nature of healthcare. His insights on healthcare consumerism, shifts in the competitive landscape, and technology adoption were eye-opening.

Brian Kalis, Managing Director of Digital Health at Accenture Consulting, presents on the changes occurring in the healthcare industry

What Tomorrow Holds

In addition to presentations about what is happening right now with Zipnosis and the healthcare landscape, customers were treated to a preview of upcoming products as a part of the Zipnosis product roadmap session. I, of course, can’t share this top-secret information but we have some big things coming soon.

Lisa Ide, Medical Director, and Sue Irby, Product Manager, demo soon-to-be-released functionality

Sharing our vision for the Zipnosis platform

Networking at its Finest

The Customer Summit was packed with insights and information, and I felt fortunate to be able to to connect with so many of our customer attendees. We heard immediately how valuable it was for our customers to connect and network with one another. All in all, it was a fantastic event! My goal (and strong belief) is that having face-to-face time accelerates our customer’s understanding of their Zipnosis platform capabilities as well as opportunities they may not have thought of before. I hope to see many more health system leaders at next year’s summit.