A patient’s care experience begins long before they step into the clinic, or start a virtual visit. Today, patients are turning to Google as a first step when seeking care. From searching symptoms, booking appointments, to getting care virtually—patients rely on your digital presence when making decisions. A positive, accessible patient experience has proven to lead to significant patient acquisition, even advancing in-person care initiatives.
This infographic evaluates the journey a patient experiences from the moment they begin seeking care, and what that experience looks like for your competitors if your digital experience is lacking.
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