Growing the Primary Care Patient Pipeline with Virtual Care

Overview

In this case study, University of Alabama – Birmingham Health System solves its challenge of growing its primary care practice virtually and more cost-effectively with Zipnosis.

Key Takeaways

1. UAB Health System launched its new virtual care service line, powered by Zipnosis, in just 60 days.
2. In the first year after implementation, 40% of visits were new patients to the health system, illustrating the achievement of UAB’s goal to acquire more patients.
3. Through post-visit surveys, UAB found that more than 70% of patients who had a virtual visit would have sought care elsewhere if it wasn’t an option.