2018 On-Demand Virtual Care Benchmark Survey Report

Virtual care is increasingly critical in healthcare delivery, and numerous surveys and studies have been done evaluating everything from effectiveness to patient readiness to provider adoption. This body of research is lacking in one crucial area: how health systems are deploying and using virtual care. The 2018 On-Demand Virtual Care Benchmark survey is our attempt to fill that gap.

The results of this report are organized into three key categories: virtual care operations, technology and clinical.

Virtual Care Operations

This section explores how virtual care is set up and supported in healthcare organizations.

Topics include: Patient populations and utilization, strategy and operational responsibility, budget and finance, goals and challenges, and future plans.


This section looks at the technology used for on-demand virtual care, as well as how virtual care fits into the digital health landscape.

Topics include: Modalities, integration, other telehealth solutions in place, other patient-facing technologies in use.


This section delves into clinical uses and outcomes from on-demand virtual care programs.

Topics include: Staffing and efficiency, conditions treated, and clinical quality.

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