Shopping the System: Consumers Find Value in Virtual Care

The shift from passive customers to savvy healthcare consumers has been predicted for years, but traditional brick-and-mortar care providers have remained relatively immune. Not anymore. Shifts in the market and advances in technology, among other factors, have given patients the incentives, tools and options to make different decisions about how they receive care.

Qualities Consumers Value

  • Price
  • Convenience
  • Service
  • Quality

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