Case Study: UAB Health System Grows Primary Care Patient Pipeline with Virtual Care


In this case study, University of Alabama – Birmingham Health System solves its challenge of growing its primary care practice virtually and more cost-effectively with Zipnosis.

Key Takeaways

  • UAB Health System launched its new virtual care service line, powered by Zipnosis, in just 60 days.
  • In the first year after implementation, 40% of visits were new patients to the health system, illustrating the achievement of UAB’s goal to acquire more patients.
  • Through post-visit surveys, UAB found that more than 70% of patients who had a virtual visit would have sought care elsewhere if it wasn’t an option.