Zipnosis Team
Zipnosis Team

Demand for Telehealth Services Is Booming

Nonetheless, patients who are fearful of venturing out of their homes during the quarantine for routine doctor visits are turning to telehealth in droves.

Worth spoke with Jon Pearce, CEO of Minneapolis-based Zipnosis, a leading digital telehealth platform that has seen its volume of online consultations explode by an astonishing 3,600 percent over the past few weeks. “This toothpaste is not going back into the tube. Telehealth will be the new normal after the coronavirus pandemic subsides,” Pearce said.

“Consumers use their phones for just about everything, from ordering Domino’s pizza to checking a bank account balance. It’s a shame that up until now, many didn’t know they could use that same device to get health care,” he added.

Zipnosis, a leader in digital telemedicine, is experiencing quadruple-digit growth in volume since the onset of COVID-19
Minneapolis-based Zipnosis, a leader in digital telemedicine, is experiencing quadruple-digit growth in volume since the onset of COVID-19. Its ZipTicket asynchronous system platform enables patients to get the health care services they need on demand. Photo courtesy of Zipnosis

The trick, of course, is that these new platforms will have to work. “Traditional telemedicine has been plagued by some of the legacy issues dating back to its early days as call centers—that’s why it’s still called telehealth—but this epidemic is giving the entire sector an opportunity to really shine at a moment of nationwide need,” Pearce explained. “There will be lots of first-time users coming on board, and we must all work to make sure that their first experience is solid. A rising tide lifts all ships.”

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