Zipnosis Team
Zipnosis Team

Even before the government order, custom-designed apps for online medical consultations were already seeing a spike in usage from people wary of visiting a doctor in person, Jon Pearce, CEO of the telemedicine firm Zipnosis, told Tonya.

“We’ve seen a 100-fold increase in utilization this past week have not had cybersecurity incidents,” he said.

The administration also urged doctors to “notify patients that these third-party applications potentially introduce privacy risks” and notes that “providers should enable all available encryption and privacy modes.”

Cybersecurity experts, however, recommended that doctors focus on using apps such as Apple’s iMessage and Facebook’s WhatsApp that have superstrong encryption as a default rather than walking patients through how to enable the protections.

“I think about telling my elderly aunts how to enable encryption before a video chat and they’d say, ‘What does that mean?’ ” Tony Cole, chief technology officer at the cybersecurity firm Attivo Networks, told me. “It’s better to have very strong security built in.”

Apple, Google and Facebook didn’t respond to requests for comment about whether the White House consulted them before releasing the relaxed rules or whether they would be sharing any specific guidance or best practices with doctors.

Tags: industry

Related Insights.

The fair cost of virtual care

The fair cost of virtual care

Virtual care has remained a steady force on the front lines of the ongoing COVID-19 pandemic. The initial driver for the uptick in virtual visits was the ability to access care without risk of exposure to COVID-19, but today patients and providers have come to see the...

read more
Virtual care predictions with a side of humble pie

Virtual care predictions with a side of humble pie

Back in January, I made four predictions about what I thought would happen in virtual care this year. In this week’s vlog, I revisit those bold predictions (spoiler alert: there’s lots of humble pie to be served up) and even make two more for the rest of the...

read more
Team-building, social distance style

Team-building, social distance style

From right to left:Ethan Otterlei, Director of Strategic Sales (me)Catherine Murphy, COO (my opponent)Trevor Stansberry, Marketing Specialist (a self-proclaimed terrible bags player)From right to left: Ethan Otterlei, Director of Strategic Sales (me)Catherine Murphy,...

read more