– A recent study found that a mobile health platform can cause an increase in office visits and a decrease in new business. Now telehealth advocates are saying that study could actually help the industry.
Conducted by researchers at the University of Wisconsin and the University of Pennsylvania, the five-year study found that a health clinic’s telephone-based e-visit platform boosted office visits by 6 percent. This meant that providers spent more time with those patients in the office, and ultimately led to a 15 percent drop in new patients.
Telehealth advocates were quick to point out that a phone-and-e-mail-based service is just one kind of telehealth platform, and its advantages and disadvantages have been heavily debated for some time. They also say this study proves that providers need to plan carefully and integrate telehealth into the care delivery routine to make it work. Read more.