The Challenges and Potential Payoff of Integrating Virtual Healthcare Services

Increasingly, healthcare consumers are interested in receiving care online, but providers remain slow to adopt. For successful implementations of virtual services, you need three areas to be addressed, according to Zipnosis CEO Jon Pearce: operational workflows, change management, and communications (both internally and externally among the staff and patients). All three aspects must be solid for optimal patient experience—and that takes having a game plan. Read more.