The Value of Asynchronous Virtual Care:

Asynchronous virtual care allows a patient, on their own time, to answer a series of interview questions that adapt based on their responses. Those responses are then sent to a provider to review.

1. Clinical Capacity:
   Our asynchronous approach yields 12x clinical capacity over in-person care and over video/phone-based telemedicine. The average provider time for a Zipnosis visit in 2019 was 1 minute and 29 seconds, whereas the average phone/video-based telemedicine visit is about 18 minutes, and in-person care is even longer. That’s a 12x+ increase in efficiency. This will be key when health systems need to scale to meet pandemic-level visit volumes in their communities, something we are already seeing in select states.
2. Rapid Updates:
   In minutes, Zipnosis can push the latest evidence-based care into the field. This ensures we are keeping pace with the evolving CDC guidelines for COVID-19 screening. It also means each health system can customize, in real time, their patient education and patient routing recommendations.
3. Localized Care:
   Because we power the virtual care of health systems across the country, we use local providers for care. This means our platform makes localized recommendations for treatment, quarantine and other actions. It also means we’re collecting data at the local level and aggregating it into state and national trends. No other company has the reach and capability to do this.
4. Reduced Clinical Variation:
   Zipnosis’ clinical algorithms have helped achieve nearly 90% adherence to clinical guidelines for over a decade. Using proven systems, not individuals, leads to more consistent outcomes, especially as visit volume scales.
5. Keeps patients out of clinic:
   Patients with mild illness who may be infectious are able to be treated from home thank you to asynchronous virtual care. This means patients aren’t exposed to more serious infections in the public or in clinic, and that they’ll be less likely to infect others.
6. Patient education within the protocols:
   Our asynchronous protocols allow us to include patient education relevant to COVID-19 throughout the virtual visit experience. We are closely following CDC guidelines and consistent with national best practices. Our patient education includes information on staying healthy, handwashing, cough best practices, how to self-quarantine, and more.

Where does Zipnosis fit in?

Zipnosis is the white label virtual care platform powering the virtual care of health systems across the country. Empowering their local providers to give virtual care in their local communities. Because our average clinical work time is only 89 seconds, our health system partners are able to scale to meet the growing needs of this pandemic. 

COVID-19 Patient Encounters Nationwide

The graph below displays the COVID-19 Screener and virtual visit data.

• First, the short COVID-19 screening assessment appropriately triages patients with COVID-19 concerns. Based on their responses, patients are either encouraged to start a virtual visit or provided with appropriate patient education based on their screener responses.
• Second, you can see our COVID-19 and Upper Respiratory Infection (URI) virtual visit volume. As both COVID-19 and URI have similar symptoms, and COVID-19 risk patients enter through both visit types, we are screening both for COVID-19 risk based on the CDC guidelines.

Best Practices for Health Systems Trying to Increase Public Awareness

Lessons learned on getting the word out about using virtual care (whether a patient thinks they have COVID-19 or another ailment) from our health systems across the country.

• Lead with asynchronous care options—average clinical work time for a Zipnosis visit in 2019 was 1 minute and 29 seconds. This will be key when health systems need to scale to meet pandemic-level visit volumes in their communities.
• Add a screening assessment to your virtual care homepage to a.) help patients better understand the symptoms of coronavirus, and b.) appropriately triage large numbers of patients with COVID-19 concerns. A COVID-19 screening assessment is currently available for Zipnosis customers. 
• Encourage all visits to start virtually, even patients with other afflictions are being encouraged to avoid hospitals unless necessary.
• Offer free or reduced cost visits to encourage people to seek care virtually.
• On the homepage of your website make sure both the latest COVID-19 info and a link to virtual visits are immediately visible.
• Engage local employers to help spread the word.
• Engage your local and state health organizations and task forces.
• Engage your local media.