Report: 2018 On-Demand Virtual Care Benchmark Survey Report

2018 On-Demand Virtual Care Benchmark Survey Report

Virtual care is increasingly critical in healthcare delivery, and numerous surveys and studies evaluate a multitude of topics, from effectiveness to patient readiness to provider adoption. This body of research is lacking in one crucial area: how health systems are deploying and using virtual care. The 2018 On-Demand Virtual Care Benchmark survey fills that gap.

The results of this report are organized into three key categories: virtual care operations, technology, and clinical uses and results.

Virtual Care Operations

This section explores how virtual care is set up and supported in healthcare organizations.

Topics include: patient populations and utilization, strategy and operational responsibility, budget and finance, goals and challenges, and future plans.

Technology

This section evaluates the technology used for on-demand virtual care, as well as how virtual care fits into the digital health landscape.

Topics include: multiple modalities, integration, and other telehealth and patient-facing solutions in place.

Download the Report

    (Don't worry–we hate spam, and won't send too many emails.)

Clinical Uses and Results

This section analyzes the clinical benefits and outcomes from on-demand virtual care programs.

Topics include: staffing and efficiency, conditions treated, and clinical quality.

Key Takeaways

  • Virtual Care Operations: 96.4% of respondents indicated an intention to expand their virtual care service in the next 12 months.
  • Technology: 53.8% of respondents without on-demand virtual care expressed integrating with existing technology as a challenge, while only 21.4% of respondents identified virtual care integration with their EMR as a challenge.
  • Clinical Uses and Results: 43.3% of respondents reported the average work time for clinicians using virtual care is 1-5 minutes.

eBook: Best Practices Guide to Virtual Care

eBook: Best Practices Guide to Virtual Care

Overview

Health systems across the nation are increasingly deploying virtual care strategies to complement current access points to care. But why? Research indicates that virtual care and telemedicine services will continue to grow as patients increasingly choose online and mobile delivery for their healthcare needs.

Through our years of working with leading health systems across the country, we know the questions a crowded marketplace can raise. We’ve developed a guide to help you understand the different virtual care models and illustrate the impact of these services on your health system.

Topics

  • Understand environment and define strategic objectives
  • Determine business model and mode of care delivery
  • Identify organizational stakeholders and assemble team
  • Create an internal cadence of accountability
  • Ensure ongoing training and support mechanisms are in place
  • Craft a continuous marketing and communications plan for new and current patients
  • Develop roadmap for technology integration and service scaling

Download the eBook

    (Don't worry–we hate spam, and won't send too many emails.)

Key Takeaways

  • With Zipnosis’s online adaptive interview model, clinicians can comfortably respond to 20-30 virtual visits per day, all while maintaining a full schedule.
  • Start small and scale over time to provide the highest chance for success. When ready to expand, determine new avenues to pursue. These can include selling services to a different market, adding a new mode of care, and expanding conditions treated, among others.
  • Prescribe virtual care: 25% of patients who complete virtual visits indicate they were referred by a provider.

eBook: Shopping the System – Consumers Find Value in Virtual Care

eBook: Shopping the System – Consumers Find Value in Virtual Care

Overview

The shift from passive customers to savvy healthcare consumers has been predicted for years, but traditional brick-and-mortar care providers have remained relatively immune. Not anymore. Shifts in the market and advances in technology, among other factors, have given patients the incentives, tools, and options to make alternative decisions about how they receive care.

Topics

  • Customer-focused value and what they want
  • Use virtual care to reduce patient leakage
  • Market disruption: how virtual care parallels retail healthcare
  • Virtual health is the next frontier
  • Virtual care is valuable and expanding
  • The Zipnosis solution

Download the eBook

    (Don't worry–we hate spam, and won't send too many emails.)

Key Takeaways

  • Consumer out-of-pocket healthcare expenditures are projected to rise to 5.5% by 2023, up 2.3% from just 10 years earlier. As a result, consumers will have further incentive to pursue more cost-effective, value-based solutions, like virtual care.
  • 76% of patients stated that care accessibility outweighs human interaction with providers.
  • 60% of healthcare consumers rate health systems that offer the newest, most innovative technology higher than their counterparts, and over half of millennials would choose a primary care provider that offers virtual care over one that does not.
  • Between 2015 and 2016, the number of large employers offering telehealth services jumped from 48% to 74%.

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

Overview

How success is defined and measured will vary between health systems. Factors including organizational goals, local markets and regulatory environment will impact which metrics make sense to track and what targets health systems should aim for. This ebook is designed to help health systems identify key performance indicators for their virtual care service and develop a comprehensive program for measuring its success.

Topics

  • The business of virtual care
  • Defining virtual care goals
  • Choosing the right KPIs to measure
  • Virtual care ROI
  • Long-term growth and success
  • Measuring success and maintaining accountability with reporting
  • SWOT Analysis & Organizational Strategy Scorecard Template

Download the eBook

    (Don't worry–we hate spam, and won't send too many emails.)

Key Takeaways

  • While it’s important to analyze the internal environment of your healthcare organization when setting virtual care goals, evaluating partner capabilities, patient demographics, the external marketplace, and the regulatory environment are all equally necessary to evaluate.
  • The value of launching a virtual care service lies more in enhancing long-term strategy than in short-term financial impacts due to its intangible benefits.
  • ROI in virtual care has little to do with revenue from virtual visits. Other ways to measure virtual care ROI include employee benefit, reduced patient leakage, and new patient acquisition, among other metrics.
  • When developing a reporting plan to measure virtual care success, it’s essential to consider timing, content, reporting metrics by functional area of an organization, and the audience of the reporting.