Report: 2018 On-Demand Virtual Care Benchmark Survey Report

2018 On-Demand Virtual Care Benchmark Survey Report

Virtual care is increasingly critical in healthcare delivery, and numerous surveys and studies have been done evaluating everything from effectiveness to patient readiness to provider adoption. This body of research is lacking in one crucial area: how health systems are deploying and using virtual care. The 2018 On-Demand Virtual Care Benchmark survey is our attempt to fill that gap.

The results of this report are organized into three key categories: virtual care operations, technology and clinical.

Virtual Care Operations

This section explores how virtual care is set up and supported in healthcare organizations.

Topics include: Patient populations and utilization, strategy and operational responsibility, budget and finance, goals and challenges, and future plans.

Technology

This section looks at the technology used for on-demand virtual care, as well as how virtual care fits into the digital health landscape.

Topics include: Modalities, integration, other telehealth solutions in place, other patient-facing technologies in use.

Clinical

This section delves into clinical uses and outcomes from on-demand virtual care programs.

Topics include: Staffing and efficiency, conditions treated, and clinical quality.

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eBook: Best Practices Guide to Virtual Care

Best Practices Guide to Virtual Care

Health systems across the nation are increasingly deploying virtual care strategies to complement current access points to care. But why? Research indicates that virtual care and telemedicine services will continue to grow as patients increasingly choose online and mobile delivery for their healthcare needs.

Through our years of working with leading health systems across the country, we know the questions a crowded marketplace can raise. We’ve developed a guide to help you understand the different virtual care models and illustrate the impact of these services on your health system.

  • Understand environment and define strategic objectives
  • Determine business model and mode of care delivery
  • Identify organizational stakeholders and assemble team
  • Create an internal cadence of accountability
  • Ensure ongoing training and support mechanisms are in place
  • Craft a continuous marketing and communications plan for new and current patients
  • Develop roadmap for technology integration and service scaling

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eBook: Shopping the System – Consumers Find Value in Virtual Care

Shopping the System: Consumers Find Value in Virtual Care

The shift from passive customers to savvy healthcare consumers has been predicted for years, but traditional brick-and-mortar care providers have remained relatively immune. Not anymore. Shifts in the market and advances in technology, among other factors, have given patients the incentives, tools and options to make different decisions about how they receive care.

Qualities Consumers Value

  • Price
  • Convenience
  • Service
  • Quality

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eBook: Measuring Success in Virtual Care – Your Complete Guide to Return on Investment

Measuring Success in Virtual Care: Your Complete Guide to Return on Investment

How success is defined and measured will vary between health systems. Factors including organizational goals, local markets and regulatory environment will impact which metrics make sense to track and what targets health systems should aim for. This ebook is designed to help health systems identify key performance indicators for their virtual care service and develop a comprehensive program for measuring its success.

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