There are a lot of things to love about working at Zipnosis. But the thing I love most, the thing that makes me excited to wake up and go to work every day, is helping health systems think big on the possibilities virtual care unlocks—then helping them make those possibilities a reality.
As Senior Professional Services Manager I spend most of my days interacting with our customers, so this is a rare chance to share my passion with the world at large. This is why I’m excited to share my thoughts today on our newest partnership offering: ZipPlus. We announced the arrival of ZipPlus back in April, but today I want to give you my take on why ZipPlus exists and the big possibilities it unlocks.
First, I should give you a little context on my background. I spent the first ten years of my career with an EMR (yes, one of the big ones) coordinating EMR implementations across different clinical specialities. This experience gave me a front row seat to the needs and challenges, especially in regards to virtualizing care, facing health systems across specialities. Now at Zipnosis, my role is to support customers in implementing and integrating their virtual care platforms, while also being a thought partner and resource in helping them plan for the future.
So what does the future hold? One of the themes I hear most is that health systems are hungry to bring virtual care into other specialities, yet under pressure to consolidate vendors. They need platforms and partners that can support multiple use cases and business needs. In short, they can’t afford to have a unique vendor for every specialty.
Which is why we launched ZipPlus
Many know our SaaS platform and clinical expertise as it pertains to urgent care, but our systems and functionality were built to be versatile and adaptable to any speciality. Our team has the experience to be a true partner in building an actionable virtual care roadmap, managing internal change, and launching an integrated and holistic virtual care experience. It’s the combination of our technology platform and our expertise in operationalizing virtual care that allows health systems, through a single technology investment, to integrate virtual care into any speciality.
That being said, while health systems are hungry to go beyond urgent care, they often don’t know how to take the first step. Or what the first step even is. This is why we support health systems in identifying, evaluating, and ultimately taking that first step in integrating virtual care into additional specialities. We also help them think about what goals they already have, what goals they should consider having, and what KPIs they should be measuring as they start looking at their virtual care as a more holistic and integrated component of their patient experience across specialities.
Let’s get specific
You may be thinking this all sounds great, but it still feels a little fuzzy. So let’s talk about a specific example of what virtual care can look like outside of urgent care. Just this week I’ve had conversations with health systems around surgical care, behavioral health, chronic condition care, and primary care follow-up visits.
But for the sake of getting specific, let’s look at surgical care post-op check ups as an example.
A health system could incorporate virtual care into this speciality by having their patient and provider pre-schedule a video call, essentially replacing a 15 minute in-person visit with a 15 minute video call. Which is what many traditional telemedicine companies would suggest.
OR (and spoiler: this is an example of what ZipPlus makes possible) the health system could have the patient initiate a post-op visit and complete an adaptive interview. The interview responses could then be reviewed by the provider on their own time, eliminating scheduling challenges. However, the provider could still have the ability to seamlessly convert to phone, video, or chat if they see something concerning or have follow-up questions. In this case a 15 minute in-person visit becomes five minutes of provider time. Which is substantial time savings for both the provider and health system. Then, if the patient has problems a week after their post-op visit they can initiate another virtual visit for additional triage. This means the patient’s issue can be caught sooner preventing small problems growing into big problems that lead to readmission.
With Zipnosis, a health system is maximizing their providers’ time, gaining efficiencies, and giving the patient a truly modern and customer-centric experience.
And the health system isn’t limited by the workflow example I just shared, they have the flexibility to design the experience exactly the way they want. THIS is the kind of value building out a ZipPlus service line gives you, and it’s what makes us different.
As I mentioned before, my favorite thing about my job is helping health systems think big on the possibilities virtual care unlocks. So if you’re waiting to take your first step in virtual care, or feel lost on what step to take next, or you just love to geek out on this stuff as much as I do, please don’t hesitate to contact us.