welcome-to-the-customer-summit

Highlights from the Zipnosis Customer Summit

Last week marked our 3rd annual Zipnosis Customer Summit. More than 20 representatives from 11 

Zipnosis Customer Summit

health systems joined us in Minneapolis to network, learn, and celebrate the accomplishments from the past year. This was my first Customer Summit, and I was thrilled by the spirit of partnership and excitement our customers brought to the event.

Over the course of the day, we covered a wide range of topics, all geared towards helping our customers optimize virtual care within their organizations. Presentations covered the evolution of Zipnosis as a company, customer successes, and a look into the future. So, with that in mind, here are a few of my favorite moments from the Customer Summit:

Peer Insights Win the Day

We were fortunate to have three customers join us as presenters. As Vice President of Customer Success and Operations, my goal is in my job title – success for each and every one of our customers. It’s gratifying for me to hear about the positive results customers are achieving. But more than that, the Customer Summit gave everyone in attendance an opportunity to learn from the experience of their peers.

Zipnosis Customer Summit presenter Andy Whitney of Bryan Telemedicine

Andy Whitney of Bryan Telemedicine presents on the impact of protocol enhancements

Zipnosis Customer Summit Presenter William Brazeau of Ascension Wisconsin

William Brazeau of Ascension Wisconsin shares his experience piloting our updated user interface

Molly Menton of Summa Health provides insights into their successful internal launch

Understanding Healthcare Today

We were lucky to have Brian Kalis from Accenture Consulting join us for a terrific keynote on the changing nature of healthcare. His insights on healthcare consumerism, shifts in the competitive landscape, and technology adoption were eye-opening.

Brian Kalis, Managing Director of Digital Health at Accenture Consulting, presents on the changes occurring in the healthcare industry

What Tomorrow Holds

In addition to presentations about what is happening right now with Zipnosis and the healthcare landscape, customers were treated to a preview of upcoming products as a part of the Zipnosis product roadmap session. I, of course, can’t share this top-secret information but we have some big things coming soon.

Lisa Ide, Medical Director, and Sue Irby, Product Manager, demo soon-to-be-released functionality

Sharing our vision for the Zipnosis platform

Networking at its Finest

The Customer Summit was packed with insights and information, and I felt fortunate to be able to to connect with so many of our customer attendees. We heard immediately how valuable it was for our customers to connect and network with one another. All in all, it was a fantastic event! My goal (and strong belief) is that having face-to-face time accelerates our customer’s understanding of their Zipnosis platform capabilities as well as opportunities they may not have thought of before. I hope to see many more health system leaders at next year’s summit.

About the Author

Catherine Murphy, Zipnosis VP Customer Success and Operations

Catherine Murphy, Vice President of Customer Success and Operations

A 20-year veteran, Catherine combines deep experience in IT project management, account management, and business development, including work with United Health Group and Surescripts. She leads the Customer Success team, with an aim of helping each health system customer achieve the best possible results from their partnership with Zipnosis.