Shaina Heberden
Shaina Heberden
Director of Marketing Communications

It’s hard to describe the profound impact COVID-19 has had on the American healthcare system in the past month. While March has proven to be a stand out month for telemedicine and virtual care in America, it has also shown inadequacies and gaps in our healthcare system which providers have been forced to tackle head on. Despite these challenges, we’ve seen our health system partners manage increasingly disruptive patient volumes with unbelievable efficiency and innovation.

In the first 11 days of the COVID-19 pandemic taking off in the United States, we saw a 3,600% increase in utilization across our platform.



Our health system partners immediately ramped up to meet increasing COVID-19 patient volumes. One health system partner offered training to 600 new clinicians on the Zipnosis platform in under an hour. 

Those 600 clinicians had the opportunity to add (3 minutes/ visit X 600 clinicians x 10 hours) 120,000 visits per day.


Throughout the entire month of March, we had a total of 412,553 visits–compared to 37,170 in February. Surging as high as 36,000 visits in one day.

In an effort to keep patients out of clinics and support social distancing, we quickly removed previous referral criteria for in-person care. This also meant we were able to make virtual care accessible to even more patients, regardless of age or underlying health conditions.

Despite the added patient volume–we kept up. We had a median clinical work time of under three minutes in the month of March across all modes of care during a time with dramatically increased utilization.

Of those total visits, 88.2% were asynchronous adaptive interviews, 3.4% chat, 4.5% phone, and 3.9% video.

  • Asynchronous Adaptive Interview 88.2% 88.2%
  • Phone 4.5% 4.5%
  • Video 3.9% 3.9%
  • Chat 3.4% 3.4%

In March, we screened a total of 192,915 patients for COVID-19.

We designed an 11-question COVID-19 screener which, thanks to our rapid response virtual care technology, kept pace with the evolving CDC and local guidelines.

Of the patients screened for COVID-19 through our platform:


  • 66.6% were symptomatic 66.6% 66.6%
  • 14% were asymptomatic/low risk, requiring no in-person visit or test 14% 14%
  • 7.5% were asymptomatic/high risk 7.5% 7.5%
  • 7.5% had a cough only 7.5% 7.5%
  • 4.3% were asymptomatic but had exposure risk 4.3% 4.3%

In the end, we saw providers tackling astronomical patient volumes with incredible efficiency, reduced face-to-face contact with at-risk patients, and high risk patients treated safely outside of clinics.

In the month of March alone, we saved providers over 103,139 hours of clinical work time compared to the time it takes to complete a traditional video visit.


Tags: clinical Our Solution ROI

Related Insights.

Care through a new lens: a look at oncology

Care through a new lens: a look at oncology

Last week, Jon talked about how health systems can, and must, see virtual care as a part of their long term success. Virtual care isn’t a temporary fix—it’s a longstanding solution.  But what does that solution actually look like in practice? For some, this can be...

read more
Recouping Revenue with Virtual Care

Recouping Revenue with Virtual Care

Over the past few weeks, I’ve been thinking a lot about what the rest of 2020 will look like for healthcare. Right now, health systems have the opportunity to make virtual care a part of their success story, instead of just using it as a COVID-19 band-aid.  Here are...

read more
Is History Repeating Itself?

Is History Repeating Itself?

In the early days of the crisis, most citizens followed the health authorities' rules, including the orders to don masks. As the epidemic retreated, however, resistance rose." No, that’s not a modern news headline, interview excerpt, or social media post—it’s a quote...

read more

Put yourself at the forefront of a revolution.

    (Don't worry–we hate spam, and won't send too many emails.)