Spat Rajbhandari
Spat Rajbhandari
Sr. Clinical Informatics Supervisor

COVID-19 has demonstrated the importance of robust and adaptable clinical content. Never before have we experienced such a demand for real-time clinical updates in response to rapidly evolving CDC guidelines. These clinical updates are imperative for evidence-based practices and the patient and provider experiences, especially on the front lines of the ongoing pandemic.

Thanks for all you and your team are doing. It is truly amazing and is making such a difference in our ability to flatten the curve and take care of our patients. I can’t tell you how many times our incident command teams have said something along the lines of “Thank goodness for Zipnosis.”

 

Laura L. Mendyk, Medical Director – Primary Care West Region, SSM Health Dean Medical Group

Feedback like this from our health system customers is why we do what we do.

The work done behind the scenes by our clinical content team helps our health system partners take action and respond in real-time to the COVID-19 pandemic and beyond. I am proud to be part of the team that is making a direct impact on patient care and healthcare as a whole, across the country.

Here are a few ways we have been managing our clinical content to help our health system partners:

  • Real-time updates: Prior to COVID-19, we were updating clinical content on our platform on a bi-weekly basis. However, in light of the ongoing pandemic, our clinical content team implemented a process that allows for daily, or as-needed updates, to occur on the platform. The clinical updates include, but are not limited to, questions about: travel history, close contact, and healthcare workers.
  • Early content intervention: We started our COVID-19 content work weeks before WHO announced it as a pandemic, and we’ve continued to build on that work since. In March, we launched both a COVID-19 protocol to treat patients and COVID-19 screener to appropriately triage patients with related concerns. Our team is continuing to listen and take action so our health system partners can remain focused on treating patients.
  • Reliable patient education: Our clinical protocols allow us to include patient education throughout the visit that’s relevant to COVID-19 and consistent with CDC guidelines and national best practices. As additional information becomes available, we update patient education as needed, even if/when that means making updates on a daily basis. This includes information on how to protect yourself, things to do if you’re sick, when to seek in-person care, and more. 
  • Clinical Quality Advisory Council (CQAC): The Zipnosis CQAC is a group of health system clinical experts across the country actively coordinating best practices for treating and managing COVID-19. This is the largest and only national forum of telemedicine providers who are aligned and communicating on critical protocol updates regarding COVID-19.
  • COVID-19 taskforce: Led by our Chief Medical Officer, Dr. Lisa Ide, the task force is directing clinical updates, platform updates, community engagement, government affairs, and messaging. It ensures we have a focused and consistent forum and that our health systems have the tools and resources they need.
  • Webinars: In response to the COVID19 breakout, we hosted two live webinars to ensure our customers were supported with relevant and the most up-to-date content.

Our clinical content will continue to be the foundation in which we help health systems create the best virtual care experience for both patients and providers—both during this pandemic and beyond.

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