Allina Health’s Director, Digital Experience, Chris DuFresne, and I discuss the joys of Disney and what healthcare can learn from Disney, Amazon, and retail organizations about simplifying the consumer experience. It’s simply...
September is one of my favorite months of the year. It ushers in fall with cooler temps, beautiful leaves, and sunsets that nod to shorter days. It also brings a rising sun that is fierce, almost blinding, as if summer were saying, “we are not done yet”. Zipnosis...
This September we will host the fourth annual, and personally my third, Zipnosis Customer Summit. As we enter our final stages of planning for the 2019 Summit I’ve been reflecting on how far the event has come and why, four years later, we still value hosting it so...
Measuring return on investment – whether that comes from realized cost savings, direct revenue or long-term revenue – is important when building a business case for virtual care. If you want to get into that, we’ve got plenty of material for you (here and...
At Zipnosis, we talk a lot about clinical efficiency, quality, and reducing unnecessary visits to the ER for simple conditions. And these are all valuable outcomes of launching a virtual care platform. What is incredibly meaningful, however, is hearing how our...
