Allina Health set out to better serve patients who don’t know how to begin navigating care or what the appropriate care setting is for their symptoms. In just a few short months Allina and Zipnosis were able to build out and go live with a digital virtual triage...
Allina Health’s Director, Digital Experience, Chris DuFresne, and I discuss the joys of Disney and what healthcare can learn from Disney, Amazon, and retail organizations about simplifying the consumer experience. It’s simply...
September is one of my favorite months of the year. It ushers in fall with cooler temps, beautiful leaves, and sunsets that nod to shorter days. It also brings a rising sun that is fierce, almost blinding, as if summer were saying, “we are not done yet”. Zipnosis...
This September we will host the fourth annual, and personally my third, Zipnosis Customer Summit. As we enter our final stages of planning for the 2019 Summit I’ve been reflecting on how far the event has come and why, four years later, we still value hosting it so...
Measuring return on investment – whether that comes from realized cost savings, direct revenue or long-term revenue – is important when building a business case for virtual care. If you want to get into that, we’ve got plenty of material for you (here and...
