Bridging the Gap for Patients Seeking Care

Bridging the Gap for Patients Seeking Care

With patient experience at the heart of what we do, we know it’s important to provide simple, efficient ways for patients to access care.  As much as virtual care is a part of our daily thinking, that was not the case for a large percentage of Americans. Or it wasn’t...
What healthcare can learn from online banking

What healthcare can learn from online banking

A couple weeks ago, Jon spoke to one of the big questions he had been hearing around telemedicine and COVID-19. In the weeks since Jon’s blog, another big question has continued to dominate the national dialogue. Below, I give you my take. Is this just a flash in the...
Rising to the Occasion Together

Rising to the Occasion Together

Since the first COVID-19 diagnosis in the United States, our country’s health systems have been forced to prepare and respond to what was to come with many unknowns, and not enough beds, supplies, or ventilators. Our health systems have become our nation’s...
What Healthcare Can Learn from Disney

What Healthcare Can Learn from Disney

Allina Health’s Director, Digital Experience, Chris DuFresne, and I discuss the joys of Disney and what healthcare can learn from Disney, Amazon, and retail organizations about simplifying the consumer experience. It’s simply...