Driving Efficiency & Reducing Cost

We are facing a critical staffing shortage in healthcare. Provider burnout is rising, and if we don’t act fast, healthcare staffing shortages will only get worse. 

Asynchronous telemedicine enables providers to keep up with patient demand despite the healthcare staffing shortage. How? Asynchronous telehealth streamlines patient intake and diagnoses, allowing providers to treat patients 10x faster.

Reduce Provider Burnout & Patient Costs Amidst a Healthcare Staffing Shortage —
Part of our Asynchronous Care Guide

When we built this guide, we set out to create a single comprehensive resource for everything healthcare professionals will ever need to know about asynchronous telemedicine. It’s 29 pages of pure data, research, and the largest case study ever conducted on async. In this section, we explore how asynchronous telemedicine is key to solving healthcare’s biggest challenges, including provider burnout and the healthcare staffing shortage.

Looking for information on a specific topic? Use the buttons below to navigate to different sections of the guide.

Solving Challenges with Asynchronous Telemedicine

asynchronous telemedicine care experience

Improve the individual experience of care

async telemedicine rural access

Improve access and the health of populations

reduce cost with asynchronous telemedicine

Reduce the per capita cost of care

Without efficient asynchronous telemedicine solutions, provider burnout will continue to rise, creating an even greater staffing shortage in healthcare. The healthcare staffing shortage will ultimately cause healthcare costs to rise and lead to fewer patients getting the care they need.

This is not to say that synchronous telemedicine does not have its place; however, the benefits will never be realized by transitioning an in-person visit to a video visit. Embracing hybrid care and asynchronous telehealth is critical to solving healthcare’s greatest challenges and improving patient satisfaction, access, efficiency, and cost.

virtual care provider

Serve More Patients & Reduce Provider Burnout

The Zipnosis asynchronous telehealth platform uses best practice clinical guidelines to create a fast and enjoyable experience for patients while reducing clinical burden and increasing provider efficiency. This allows health systems to serve more patients despite the staffing shortage in healthcare while also reducing provider burnout. Zipnosis asynchronous telemedicine lets providers do what they do best: provide care.

%

AUTOMATION OF ADMINISTRATION WORK

SECOND AVERAGE CLINICAL WORK TIME

%

ADHERENCE TO CLINICAL GUIDELINES

%

AUTOMATION OF ADMINISTRATION WORK

SECOND AVERAGE CLINICAL WORK TIME

%

ADHERENCE TO CLINICAL GUIDELINES

Solving Delayed & Avoided Care

“Asynchronous telemedicine is efficient, but how does that solve delayed and avoided care?”

That’s a question we hear often from healthcare organizations. First of all, delayed care often has two root causes:

Lack of access

Reduced clinical capacity 

We have other pages that talk more about how asynchronous telemedicine solves the problem of access by appealing to consumerism as well as supporting rural and non-English-speaking populations. But first, let’s address clinical capacity. 

Studies conducted prior to the pandemic revealed that patients wait an average of 24 days to get a new patient appointment. With ongoing staffing shortage in healthcare, wait times will likely get longer. By leveraging asynchronous telemedicine for low acuity visits, you can shorten the wait time for scheduled visits by 56%, directly improving delayed care by eight days.

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of americans delayed or avoided care, the CDC reports

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Shorter wait time for scheduled visits when using async for low acuity visits

Reducing Costs for Patients

Provider efficiency directly impacts patient costs — this is especially important amidst the healthcare staffing shortage. Because asynchronous intelligent interviews dramatically reduce the amount of time a provider spends with each patient, asynchronous telehealth enables patients to receive care at a fraction of the cost of other modes of care. In this section, we’ll address how asynchronous telehealth reduces costs for patients.

As we’ve mentioned, the average asynchronous telehealth interview only takes 89 seconds of provider work time — but let’s dive deeper into the patient’s perspective. When a patient uses the Zipnosis asynchronous telemedicine platform, it only takes an average of 6:29 minutes for a diagnoses and costs them about $25. That’s a quarter of the price of a standard office visit. 

Of those patients, 4.5% need to be stepped up to a video or phone visit. An escalated visit requires 280 seconds of provider work time and costs $45, which is still four times more efficient for providers and more than half the price of an in-person visit for patients. 

Reducing Costs for Patients

Provider efficiency directly impacts patient costs — this is especially important amidst the healthcare staffing shortage. Because asynchronous intelligent interviews dramatically reduce the amount of time a provider spends with each patient, asynchronous telehealth enables patients to receive care at a fraction of the cost of other modes of care. In this section, we’ll address how asynchronous telehealth reduces costs for patients.

As we’ve mentioned, the average asynchronous telehealth interview only takes 89 seconds of provider work time — but let’s dive deeper into the patient’s perspective. When a patient uses the Zipnosis asynchronous telemedicine platform, it only takes an average of 6:29 minutes for a diagnoses and costs them about $25. That’s a quarter of the price of a standard office visit. 

Of those patients, 4.5% need to be stepped up to a video or phone visit. An escalated visit requires 280 seconds of provider work time and costs $45, which is still four times more efficient for providers and more than half the price of an in-person visit for patients. 

Chronic Disease Management 

75% of healthcare costs are tied to chronic disease, the NIH reports, and the majority of a provider’s time is spent on these populations. By implementing asynchronous telemedicine into a hybrid care approach for chronic disease patients, providers can use clinical protocols to more frequently check in with patients and collect key biometrics such as glucose levels and blood pressure to monitor chronic disease patients. If the information collected via async falls out of range, a protocol can trigger: 

  An on-demand video visit with a care coordinator 

  A scheduled video visit with a provider 

  Scheduling for an in-person intervention 

With this approach, 15- and 30-minute physician visit blocks are reserved for those who truly need help managing their conditions, improving both care and outcomes. 

chronic disease management with asynchronous telemedicine

Virtual Staffing: Leveraging Excess Capacity

Load balancing has become a buzz word in the last few years, especially in urgent care organizations. It even became a critical strategy in managing COVID-19 surges. Some areas of a state would hit peaks before others and experience bed shortages. Arizona instituted statewide approach to manage this process using the “surge line” that enabled patient load balancing across the state to prevent a single hospital from being overwhelmed with COVID-19 patients. The staffing challenges facing healthcare will require a similar approach. Instead of focusing on bed capacity or diverting providers from a low demand location to high demand, we need to divert individual excess capacity to meet patient demand in real-time.

async telemedicine supply and demand

Introducing Healthcare’s Marketplace

In partnership with the organizations that we serve, we are building healthcare for today’s consumer and tomorrow’s dynamic health organizations — prioritizing the only two people that matter in healthcare: patients and providers. We are doing this through our revolutionary provider network that on-loads and offloads patient demand based on provider capacity or organizational goals:

async virtual care referrals

Gain acute visits and specialty referrals

50 state network asynchronous telehealth

Leverage 24/7/365 access to providers across 50 states

Within the Zipnosis enterprise experience, organizations can:

outsource low acuity visits

Outsource low acuity visits to the marketplace

patient demand asynchronous telemedicine

Leverage internal capacity across your organization to meet internal and external patient demand

INTERESTED IN LEARNING MORE?

maximize capacity asynchronous telemedicine

Divert to marketplace providers during high demand or after hours

outsource low acuity visits

Outsource low acuity visits to the marketplace

Leverage internal capacity across your organization to meet internal and external patient demand

Divert to marketplace providers during high demand or after hours

INTERESTED IN LEARNING MORE?

Ready to dive deeper into asynchronous telemedicine?

When we built this guide, we set out to create a single comprehensive resource for everything healthcare professionals will ever need to know about asynchronous telemedicine. It’s 29 pages of pure data, research, and the largest case study ever conducted on async.

Continue to another section, or download the full guide today.

We’re driving healthcare change with ideas and action.

Regulatory Roundup — August 2022

Regulatory Roundup — August 2022

Welcome to the newest edition of Regulatory Roundup! Each month, I review the latest legislation affecting the telehealth industry — at both federal and state levels. Let's dive in!Federal Centers for Medicare and Medicaid Services (CMS) — Released Roadmap for Ending...

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Regulatory Roundup – July 2022

Regulatory Roundup – July 2022

Interested in the latest legislation affecting the telehealth industry? You’ve come to the right place! Let's take a look at how regulations changed in July.  Federal US House Bill 4040 — Connecting Rural Telehealth to the Future Act — Passed  Introduced on June 22,...

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